CLAIMS HANDLING PROCESS

At Complete Cars Solutions, we understand that dealing with a vehicle accident can be stressful, confusing, and time-consuming. That’s why we’re here to take the hassle out of the claims process and manage everything on your behalf, from start to finish.

NEED VEHICLE RECOVERY? - Call us on 0330 043 6404 and choose 'RECOVERY'

CLAIMS HANDLING PROCESS

How It Works

1. Initial Contact and Incident Report

When you get in touch with us, our expert team will collect all the necessary details about your accident and ensure that all relevant information is accurately documented.

2. Liaising with Insurers

We communicate directly with all insurance parties involved, ensuring a seamless flow of information and negotiation. Our in-depth knowledge of insurance policies and procedures allows us to secure the best outcomes for you, faster than if you handled it alone.

3. Repair Coordination

We work with a trusted network of repair specialists to ensure your vehicle is restored to its pre-accident condition. We oversee quality control and manage the repair timeline, so you don’t have to.

4. Courtesy Car Arrangement

If your car is off the road, we’ll arrange for a courtesy vehicle tailored to your needs, ensuring minimal disruption to your daily life.

5. Regular Updates

Transparency is key. We keep you informed at every stage of the process, so you’re never left in the dark about the status of your claim.

Why Choose Complete Cars Solutions?

1. Expertise and Efficiency

Handling an insurance claim yourself can be overwhelming, especially if you’re unfamiliar with the process. Our team has years of experience navigating the complexities of claims management, ensuring you get the best possible outcome without delays.

2. Save Time and Reduce Stress

Instead of dealing with time-consuming calls, paperwork, and negotiations, let us take care of it all. You can focus on your life while we handle the logistics.

3. Avoid Common Pitfalls

Many individuals make mistakes when handling claims, such as undervaluing their claim or accepting unfavorable settlements. We advocate on your behalf to protect your interests.

4. Comprehensive Services in One Place

From repairs to courtesy cars, we provide end-to-end solutions under one roof. No need to juggle multiple providers or worry about managing logistics.

5. Tailored Support

Unlike generic services from other companies, we provide personalized assistance. We treat your case as unique, ensuring the best results for your specific circumstances.

Frequently Asked Questions

How does it work?

1. Call Us

Contact our 24/7 recovery helpline at 0330 043 6404.

2. Immediate Dispatch

We’ll gather the incident details and dispatch our recovery team ASAP.

3. Accident Scene Clean-Up

Our team clears the area, collecting any debris and ensuring the scene is safe.

4. Vehicle Storage & Replacement

Your vehicle is stored securely, and a replacement hire vehicle is delivered to you.

5. Claims Management

We manage your non-fault claim, recovering all costs from the at-fault driver’s insurance.

6. Back on the Road

Your repaired vehicle is returned, or you receive your settlement, ensuring minimal disruption.

What to do at the scene of an accident?

If you’ve been involved in a non-fault accident, follow these steps to ensure a smooth claims process:

1. Stay Calm and Check for Injuries

Ensure everyone is safe and call emergency services if necessary.

2. Collect Information

Exchange details with the other driver and gather witness information.

3. Call Us

Reach out to Complete Cars Solutions for immediate recovery and support.

Our specialists prioritize your car with quality and affordable solutions.

Newsletter

Subscribe To Our Newsletter

Unable to find form

Privacy Policy | Term & Condition | FAQ

Copyright © 2025 COMPLETE CAR SOLUTIONS . All rights reserved.